Privacy Policy

This site (gaura.style/jp) is operated by Gaura Style LLC (合同会社 Gaura Style), a company registered in Japan (“we”, “us”). We are part of the Gaura Style group, together with Gaura Style Co., Ltd. in Thailand and Gaura Style LLC in Texas, USA.

We handle your personal information properly and in line with Japan’s Act on the Protection of Personal Information (APPI) and other applicable laws.

This policy explains what personal information we collect, why we use it, who we share it with, and the choices you have.

• Contact and account details: name, email address, phone number, shipping and billing addresses, and your account password (stored encrypted).
• Order details: items purchased, ring and bracelet sizes, order history, returns, and notes you add to an order.
• Payment details: card and online payments are processed directly by our payment providers. We never see or store your full card number.
• Messages: what you send us by email, LINE, WhatsApp, social media or our contact form.
• Website and device data: IP address, browser and device type, pages viewed, referring links, and cookies (see “Cookies” below).
• Email preferences: your newsletter subscription and whether our emails are opened.

• To fulfill your orders: processing payment, shipping your items, updating you on your order and delivery, and handling returns, exchanges and warranty claims.
• To run your account: sign-in, saved addresses and past orders.
• To meet legal obligations: keeping accounting records and responding to lawful requests from authorities.
• To keep the site safe and working: preventing fraud, protecting accounts, fixing problems and understanding how the site is used.
• To send news and offers: only if you sign up. You can unsubscribe at any time from the link in every email.

If you don’t provide information needed for an order, such as a delivery address, we can’t complete the order.

We use cookies that are needed to keep your cart, sign you in and protect payments. Google Tag Manager loads on every page. Until you choose “Accept all”, Google tags run in a restricted mode: no analytics or advertising cookies are set and ad data is anonymized, but basic cookieless information (such as page views, time and browser type) may be sent to measure the site. If you consent, we also use analytics and marketing cookies to understand how the site is used and to measure our advertising. You can change or withdraw your choice at any time from the “Cookie settings” link at the bottom of every page, or in your browser settings.

When you use the chat on our site, we store your messages and any name, email address and order details you give us, so our staff can reply and help you. If you’re signed in, the chat is linked to your account.

An AI assistant may answer the chat first. To do this, your messages are sent to our service provider Anthropic, PBC (USA), which processes them to write replies. You can ask for a staff member at any time, and our staff can see the whole conversation.

Please don’t send card numbers or passwords in the chat.

• Payment providers: to process card, PayPal and other payments.
• Couriers: to deliver your order (name, address and phone number).
• Gaura Style Co., Ltd. (Thailand): our group company, which ships orders, manages stock and provides customer support.
• Anthropic, PBC (USA): provides the AI assistant in our live chat and processes chat messages on our behalf.
• Service providers: website hosting and email delivery, who are contractually required to protect your information.
• Gaura Style LLC (USA): our group company, which helps run the website and the brand.
• Professional advisers: accountants and lawyers, when needed.
• Authorities: when required by law.

We never sell your personal information.

Because orders ship from Thailand, your order details are shared with our group company there. Our website servers, some service providers and our group companies are also located outside Japan, including in the USA. When we provide personal information to third parties outside Japan, we follow the APPI and put protections in place, such as contracts, that are equivalent to those required under Japanese law. Contact us if you’d like more details about the data protection laws in those countries.

• Account details: while your account is active. You can ask us to delete it at any time.
• Order and accounting records: for the period required by law (generally 7 years).
• Newsletter subscription: until you unsubscribe.
• Website logs: generally no longer than 12 months.

After that, we delete or anonymize the data.

We protect your information with encrypted connections (HTTPS), limited staff access, secure payment providers and regular software updates. No method is completely secure, but we work hard to protect your information, and if a serious data breach occurs, we will notify you and Japan’s Personal Information Protection Commission as the law requires.

Under the APPI, you can ask us to:

• tell you the purposes for which we use your personal data, and disclose the data we hold
• correct, add to or delete data that is inaccurate
• stop using, erase, or stop sharing your data with third parties
• disclose our records of sharing your data with third parties
• withdraw consent, for example to newsletters

To make a request, email [email protected]. We will confirm your identity and generally reply within 30 days.

Our site is intended for adults. We don’t knowingly collect personal information from minors without a parent’s consent. If you believe a minor has given us personal information, please contact us and we will delete it promptly.

We may update this policy from time to time. The latest version is always on this page with its last updated date. Last updated: November 12, 2026

Gaura Style LLC (合同会社 Gaura Style)
1-1-20 Hongo, Ami-machi, Inashiki-gun, Ibaraki 300-1159, Japan
Representative Member: 秋元晶実
Corporate Number: 8050003009794
Email: [email protected]
Phone: +81 80 8815 7576
Hours: weekdays 12:00–19:00 Japan time